MedRoute Privacy Policy

1. Introduction

MedRoute is a digital platform designed to modernize non-emergency medical transport operations for ambulance providers, EMS personnel, drivers, healthcare facilities, patients, and transport coordinators. Customer booking may be handled through the MedRoute Customer App, web portal, email, or WhatsApp, depending on the service configuration of the operating provider.

2. Information We Collect

2.1 Personal Information

• Name, phone number, email address, and account details.
• Operational user information such as role, company, and authorized access level.
• Patient or trip-related contact details where required for service delivery.

2.2 Location Information

• Precise location data for ambulances, EMS personnel, and drivers during active trips.
• Background location data only where required to maintain real-time trip tracking and dispatch visibility.

2.3 Operational and Usage Data

• Trip details, route data, timestamps, status updates, ETA data, and dispatch activity.
• Device information, app usage logs, crash logs, and technical diagnostics.
• Photos, signatures, notes, and service documentation when entered by authorized users.

3. How We Use Information

MedRoute uses collected information to:

• Provide non-emergency medical transport coordination and dispatch services.
• Enable real-time ambulance tracking, trip monitoring, and ETA calculation.
• Manage bookings submitted through the MedRoute Customer App, web, email, or WhatsApp channels.
• Support fleet management, EMS workflows, documentation, and operational reporting.
• Improve service quality, performance, reliability, and user support.
• Maintain safety, auditability, and regulatory compliance where applicable.

4. Location Data Usage

MedRoute uses location data to support live ambulance visibility, navigation, dispatch coordination, trip status accuracy, and route monitoring. Background location may be used only during active operational workflows where continuous tracking is required for service delivery and safety.

5. Data Sharing

MedRoute may share data only as necessary with:

• Authorized ambulance service providers and operational users.
• Healthcare facilities or care coordinators involved in a trip.
• Technology service providers supporting hosting, notifications, analytics, or platform maintenance.
• Regulatory or legal authorities where disclosure is required by law.

MedRoute does not sell personal data to third parties.

6. Data Security

MedRoute applies appropriate administrative, technical, and organizational safeguards to protect personal and operational information. These may include encrypted transmission, secure authentication, access controls, audit logging, and role-based permissions.

7. Data Retention

Information is retained only for as long as needed to support service delivery, contractual requirements, compliance obligations, dispute resolution, and legitimate operational purposes.

8. User Rights

Subject to applicable law and operational constraints, users may request:

• Access to personal data.
• Correction of inaccurate information.
• Deletion of certain personal data.
• Clarification regarding how data is processed.

9. Children’s Privacy

MedRoute is not intended for independent use by children. Where patient information involving minors is processed, it is handled only as part of transport service delivery by authorized parties.

10. International Processing

Depending on the deployment model, MedRoute data may be processed or hosted in jurisdictions selected by the operating provider or its technology partners, subject to applicable security and privacy controls.

11. Updates to This Policy

MedRoute may update this Privacy Policy from time to time to reflect legal, technical, or operational changes. The updated version will be published on the relevant website or service channel with the revised effective date.

12. Contact

For privacy-related questions or requests, please contact:

Takniatech Digital Solutions LLC
Email: privacy@medroute.com
Website: https://medroute.com/privacy

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